Every item has a warranty window (shown on the card). There is no “one-button” auto-refund: a live operator resolves the issue after a check, to prevent abuse and stay fair to both sides.
Step-by-step instructions
Check the goods right away
Check access in the first minutes after delivery and within the warranty window — that makes it easier to prove the issue was original.
Open a “Report a problem” ticket
On the order page click “Report a problem”, describe the situation and attach evidence (a login-error screenshot, etc.).
Wait for the operator's decision
The operator reviews the ticket and chooses: a replacement with a similar item, a refund to balance, or a reasoned rejection per the rules.
Need help — message support
Urgent questions can go to Telegram support @nexusmarket_one_support. Include the order number — it's faster.
Good to know
- The warranty does not cover blocks caused by your violation of platform rules or working without a proxy.